Returns & Exchanges
At TOHO animation Store, we strive for complete satisfaction with your fashion and apparel purchases; however, if you are not satisfied, we offer returns on eligible items within 30 days of delivery. Please ensure all items remain in their original condition with tags attached to qualify for a full refund or exchange.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all official tags and promotional inserts are included to prevent damage during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our warehouse team verifies the condition of the returned apparel, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing